Our Patient/Customer Relations Coordinator:
It is the pledge of every Langlade Hospital employee, physician and volunteer to deliver customer service that will exceed your expectations.
We promise that:
- If something is not right, we will find a solution
- We will treat you with dignity, compassion and respect
- We will provide high quality care
The patient customer relations coordinator serves as an advocate for patients and families to assure they have the best experience possible when receiving care. This person leads the organization in service initiatives and helps to bring about best practices to Langlade Hospital.
The patient customer relations coordinator has developed a multidisciplinary team comprised of hospital employees to study and address opportunities to enhance our services and concentrate even more on the needs of our patients and their families.
Langlade Hospital will continue to build on our pledge to you. We have seen consistent increases in our patient satisfaction scores; yet we realize that there are always opportunities for improvement. In that effort, we invite you to provide us with any feedback or concerns you may have about your experience. We encourage you to contact the Patient Customer Relations Coordinator at (715) 623-9494 and let us know how we may serve you better.
We at Langlade Hospital realize that it is a privilege to serve our community and we will continue to strive to bring forth a spirit of compassion and service to all of those that we serve. Please let us know how we're doing by completing a Patient and Family Comment Form (PDF) or contacting our Patient/Customer Relations Coordinator at (715) 623-9494.
Division of Quality Assurance (DQA) online and toll– free, complaint-intake system.
Online Complaint Form
http://dhfs.wisconsin.gov/bqaconsumer/HealthCareComplaints.htm. Any individual may file a complaint regarding a (staff) person, agency, or DQA regulated facility (including clinical labs) by supplying the information requested in this online form.
Toll-Free Complaint Phone Number
The phone number for submitting a complaint via the toll-free complaint line is 1-800-642-6552.
Langlade Hospital is accredited by the Joint Commission. If you have a concern about patient safety or the quality of patient care you can discuss your concern with the Patient Relations Coordinator, 715-623-3494 or extension 494 if calling from within the facility. You may also notify the Joint Commission. Report complaints to The Joint Commission online, by e-mail, fax or regular mail.
Fax: Office of Quality Monitoring, (630) 792-5636
Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL, 60181
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